Frequently Asked Questions
About Our Scarves
What makes your scarves different from other scarves and scarves?
Our scarves are hand-finished and made of the finest natural fibers—wool, silk, and cashmere. Each piece is individually created, making it a unique, limited-edition item. Every scarf celebrates artisanal craftsmanship and is designed to be a timeless collectible piece that you’ll treasure for years.
Are your scarves actual scarves or scarves?
Our pieces are true scarves, not scarves. Scarves are larger, rectangular pieces designed to drape elegantly over the shoulders or neck, providing generous coverage and a luxurious finish. They’re perfect for formal occasions, evening wear, or elevated casual styling. Our scarves are crafted from premium materials to deliver both comfort and sophistication.
What materials are used in your scarves?
We offer scarves that are made of all natural materials – Silk, Wool and Cashmere. Each material is chosen for its quality, durability, and natural properties. All materials are sourced to ensure the highest standards of luxury and comfort.
What does “hand-finished” mean?
Hand-finished means that skilled artisans carefully complete the final touches on each scarf, including edge work, finishing, and quality checks. As with all hand-finished items, small variations and imperfections are natural characteristics that celebrate the human touch—such as minor yarn textures, slight irregularities in dye patterns, or gentle stitching variations. These artisanal signatures are not flaws but rather markers of authenticity and individuality that distinguish each piece as one-of-a-kind.
Why are there small imperfections in hand-finished pieces?
Natural variations in hand-finished items are proof of genuine craftsmanship. These subtle details—minor yarn textures, slight colour irregularities, or gentle stitching variations—are not flaws. Just as collectors value vintage textiles and heritage weavings for their imperfect beauty, we celebrate these artisanal signatures as authentic markers of quality and individuality. They make each scarf truly unique and adds to its charm and character.
Ordering & Collections
What are your collection categories?
We organise our scarves into four material-based collections: The Cashmere Collection (Cashmere Touch), The Wool Collection (Timeless Wool), The Silk Collection (Radiant Silk), The Silk-Wool Blend (Harmonic Fusion).
Within each material collection, pieces are further organised by design: The Lines (striped), The Solids (plain), The Embroidered (handwork), and The Ombré (tie and dye).
How many scarves will you produce?
Each seasonal collection is strictly limited. Once our current pieces are sold, the designs will retire forever and never be reproduced—even in future seasons. This absolute scarcity ensures that owning one of our scarves is a genuine investment in exclusivity.
Can I pre-order scarves?
At this time, we only offer scarves as they become available from our limited seasonal inventory. Once inventory is depleted, new designs will not be repeated. We recommend visiting our store regularly to secure pieces as they become available.
Sizing & Styling
What size are your scarves?
Specific dimensions for each scarf are provided in the product description. Please review these measurements carefully to ensure the piece meets your needs. If you have questions about sizing or styling before purchase, please reach out through our contact form—we’re happy to help.
How do I style a scarf?
Scarves are incredibly versatile. They can be draped over the shoulders, wrapped around the neck, paired with formal wear, layered over dresses or jackets, or styled with ethnic wear.
What’s the difference between a scarf and a scarf?
Scarves are larger, rectangular pieces designed for elegant shoulder draping and provide generous coverage. Scarves are typically smaller and narrower, used primarily around the neck. Our scarves are luxurious, hand-finished pieces perfect for special occasions and elevated everyday styling.
Can I wear your scarves in warm weather?
Yes! Our silk and silk-blend scarves are lightweight and breathable, making them ideal for layering in warmer seasons. Our wool and cashmere pieces are better suited for cooler months, providing warmth and luxury. Choose the material that best suits your climate and styling needs.
Shipping & Delivery
For complete shipping details, pricing, and delivery options, please see our full Shipping Policy.
Have specific questions about shipping? Use our contact form to reach out.
Returns & Damage
For complete details on our return policy and damage procedures, please see our full Return & Exchange Policy.
Have questions about returns or damage claims? Use our contact form to reach out.
Care & Maintenance
How should I care for my scarf?
All of our scarves are dry clean only. Always follow the care instructions provided with your scarf to preserve its beauty and longevity. Professional dry cleaning ensures your hand-finished scarf maintains its quality for years to come.
How do I store my scarf to prevent damage?
Store in a cool, dry place away from direct sunlight. Use acid-free tissue paper for wrapping. Cedar blocks or lavender help protect against moths. Proper storage preserves your hand-finished scarf for years to come.
What if my scarf gets wrinkled?
For wrinkles, professional dry cleaning or pressing is recommended to maintain the integrity of your hand-finished scarf.
Account & Contact
How can I contact customer service?
If you have questions before or after purchase, we’re here to help! Please use our contact form to reach out. We want to ensure you feel completely confident in your choice.
What are your customer service hours?
Please contact us through our contact form, and we’ll respond as soon as possible during business hours.
Can I change my order after placing it?
Contact us immediately if you need to make changes. We process orders within 2-3 business days, so reach out as soon as possible after placing your order. We will do our best to accommodate your request if it’s within our processing window.
Can I cancel my order?
Since all sales are final, cancellations cannot be processed after purchase. However, if you have concerns about your order, please contact us immediately through our contact form to discuss options.
Is my personal information secure?
Yes. Your personal information is protected through secure encryption and stored safely. We never share your data with third parties. For full details, please see our Privacy Policy.
Why haven’t I heard from you after contacting us?
We aim to respond to all inquiries within 24-48 business hours. If you haven’t heard from us, please check your spam or junk folder. Feel free to reach out again through our contact form if you don’t receive a response within 2 business days.
Brand & Values
What inspired your brand?
We believe in creating timeless pieces that celebrate artisanal craftsmanship and individual beauty. Each hand-finished scarf is designed to be a collectible item that holds personal value as a cherished wardrobe staple, always genuinely unique.
Why is your collection so limited?
We are committed to exclusivity and authentic scarcity. By creating only a limited number of pieces that will never be repeated, we ensure that each scarf remains a genuine, collectible investment. This approach honours the artisan process and maintains the rare, irreplaceable nature of our brand.
What materials do you source, and are they ethically produced?
We select premium natural fibers—wool, silk, cashmere—chosen for their quality, durability, and properties. We are committed to ethical sourcing and responsible production practices.
Do you plan to expand beyond scarves?
At this time, we are focusing on creating the finest hand-finished scarves. As our brand grows, we will explore additional products that align with our values of artisanal craftsmanship and exclusivity.
Will you reproduce designs in future seasons?
No. Each design is created exclusively for one season only and will never be repeated—even in future years. This absolute commitment to non-reproduction ensures that collectors who purchase pieces own something that will remain genuinely unique.
Payments & Discounts
What payment methods do you accept?
Payment methods will be clearly displayed at checkout. We accept all major payment options available through our Shopify store.
Do you offer discount codes or promotions?
Please check our website for current promotions and discount opportunities. Subscribe to our newsletter or follow us on social media to stay informed about special offers.
Still have questions?
If your question isn’t answered here, please use our contact form to reach out. We’re always happy to help!
