Refund & Return Policy
AureumAcia – Crafted with Care, Explained with Clarity
At AureumAcia, each scarf is made from natural fibres and hand-finished by skilled artisans. Because our pieces are produced in limited quantities and carry unique handcrafted characteristics, we believe in being fully transparent about our policies so you can shop with confidence.
Our intention is to provide clear information, reduce confusion, and ensure you feel informed before making a purchase.
1. No Returns or Exchanges
Due to the delicate nature, limited availability, and handcrafted quality of our scarves:
-All sales are final
-We do not offer returns or exchanges for:
- Change of mind
- Personal preference
- Colour tone expectations
- Texture or weave variations
- Sizing concerns
Each scarf is part of a limited collection and may not be replaceable once sold.
We strongly encourage customers to carefully review all product descriptions, measurements, materials, and photos before placing an order.
If you have any questions before purchasing, our team will be happy to assist you.
2. Understanding Hand-Finished Characteristics
Our scarves are made using natural materials such as silk, wool, and cashmere, and are hand-finished by artisans. As a result, slight variations may occur.
These may include:
- Minor differences in weave or texture
- Gentle variations in dye patterns
- Subtle stitching irregularities
- Subtle stitching irregularities
These are natural characteristics of handcrafted products and are not considered defects. They reflect the authenticity and individuality of each piece.
3. Exception: Damage During Transit
While we take great care in packaging every order, damage can occasionally occur during shipping. If your item arrives damaged, we will review the situation and work with you toward a fair resolution.
What May Qualify as Transit Damage
- Tears, cuts, or structural damage to the fabric
- Visible stains caused during shipping
- Packaging damage that directly affected the product
What Does Not Qualify
- Natural handmade variations
- Minor creasing from packaging
- Damage caused after delivery
- Issues not reported within the required timeframe
How to Report Transit Damage:
To be considered for review, damage must be reported within 24 hours of delivery.
Please follow these steps carefully:
1. Accept the delivery
Do not refuse the package, as this may affect insurance coverage and delay resolution.
2. Document immediately
Before opening or handling the scarf:
- Take clear photos of the outer packaging
- Photograph any visible damage
- Capture the shipping label and tracking details
- Take multiple photos of the damaged area on the product
3. Contact us within 24 hours:
Please include:
- Order number
- Photos of packaging and product
- A brief description of the issue
- Proof of delivery (if available)
4. Resolution Review
After assessing the information provided, AureumAcia may offer one of the following where appropriate:
- Replacement (if the item is available), or
- Refund (if a replacement is not possible)
All decisions are based on verification of transit-related damage.
4. How We Protect Your Purchase
We take extra precautions to help your scarf arrive safely:
- Protective packaging for delicate textiles
- Soft tissue wrapping
- Clearly marked fragile handling
- Shipping insurance on orders
- Signature-required delivery where applicable
5. Questions Before Purchasing
If you would like additional photos, styling guidance, or clarification about materials or measurements, we encourage you to contact us before placing your order.
We want you to feel confident and informed when choosing an AureumAcia piece.
6. Agreement to This Policy
By completing a purchase on our website, you acknowledge that you have read, understood, and agreed to this Refund & Return Policy.