Shipping Policy
Reliable & Secure Delivery Across Canada
At AureumAcia, every scarf is prepared with care and shipped with attention to detail. We aim to provide a smooth, transparent, and dependable delivery experience so you always know what to expect.
This page explains how we process, ship, and deliver orders within Canada. Our focus is to give clear and honest information without confusion or hidden conditions.
1. Shipping Locations
We currently ship within Canada only.
As our brand grows, we may offer shipping to additional countries, including the United States, in the future. Any updates will be clearly announced on our website.
2. Order Processing Time
All orders are carefully prepared and dispatched within:
2–3 business days
Processing includes:
- Careful product inspection
- Secure and protective packaging
- Preparing your order for safe dispatch
Orders are not processed on weekends or public holidays.
During peak seasons, holidays, or special promotions, processing times may be slightly longer. If there is any significant delay, we will inform you.
3. Estimated Delivery Time
After dispatch, estimated delivery time within Canada is:
5–10 business days
Delivery timelines are estimates and may vary depending on:
- Your location within Canada
- Weather conditions
- Carrier delays
- Holiday periods
- Remote delivery areas
While we always aim for timely delivery, we cannot guarantee exact arrival dates once the package has been handed over to the shipping carrier.
4. Shipping Partners
We work with trusted and reliable shipping carriers to ensure safe and secure delivery.
The shipping provider may vary based on destination and service availability, but every order includes tracking so you can monitor its journey.
5. Signature Required on Delivery
For safety and security, all orders require a signature at the time of delivery.
This helps:
- Protect your purchase
- Reduce the risk of loss or theft
- Ensure the package is received by the correct person
Please make sure someone is available at the delivery address to receive the package.
If a delivery attempt is missed, the carrier may try again or hold the package at a nearby location for pickup.
6. Shipping Insurance
For added peace of mind, all shipments include insurance coverage.
If your package is:
- Lost in transit
- Delivered damaged
Please contact us as soon as possible so we can assist you and help resolve the issue.
7. Tracking Your Order
Once your order has been shipped, you will receive a tracking number by email. This allows you to follow your shipment and stay updated on delivery progress.
If you do not receive tracking details within the processing timeframe, please contact us and we will be happy to assist.
8. Address Accuracy
Please make sure your shipping information is complete and accurate at checkout.
AureumAcia is not responsible for delivery issues caused by:
- Incorrect addresses
- Missing unit or apartment numbers
- Incomplete contact information
If you notice an error after placing your order, contact us immediately. We will do our best to correct it if the order has not yet been shipped.
9. Delivery Delays
Occasionally, delays may occur due to circumstances beyond our control, such as:
- Severe weather conditions
- Transportation disruptions
- High seasonal demand
We appreciate your patience and understanding if such situations arise.
10. Damaged or Missing Packages
If your order arrives damaged or appears to be missing:
- Please contact us within 48 hours of delivery
- Keep all original packaging if damage is visible
We will work with the shipping carrier to review the situation and support you as quickly as possible.
Our Commitment
Every AureumAcia order is prepared with care, respect for craftsmanship, and attention to quality. We are committed to clear communication, secure delivery, and a premium customer experience from dispatch to arrival.
If you have any questions about shipping, we are always here to help.
AureumAcia
Email: support@aureumacia.com