Terms of service
AureumAcia – Clear Information, Honest Expectations
Welcome to AureumAcia. These Terms of Service explain how our website, products, and services may be used. Our goal is to provide complete transparency so that every customer feels informed, respected, and confident while shopping with us.
By visiting our website, browsing, or making a purchase, you agree to these Terms of Service, our Refund Policy, Shipping Policy, and Privacy Policy. If you do not agree, please do not use our website.
1. Using Our Website
By using this site, you confirm that:
- You are at least the age of majority in your place of residence
- Any information you provide is accurate and complete
- You are using the site for lawful purposes only
You are responsible for keeping your account information secure and for all activity under your account.
2. Product Information & Accuracy
We make every effort to present our scarves as accurately as possible through descriptions, images, and details.
However, please note:
- Colours may appear slightly different depending on your screen settings
- Lighting and device displays can affect how shades appear
- Because each piece is handcrafted, slight variations in texture, weave, or finish may occur
These natural variations are not defects. They are part of the uniqueness of handmade products.
3. Handcrafted Product Nature
AureumAcia scarves are made using natural fibres such as silk, wool, and cashmere and are hand-finished by skilled artisans.
This means:
- No two pieces are exactly the same
- Small variations in weave, dye tone, or stitching may be present
- These characteristics reflect authenticity and craftsmanship
By purchasing, you acknowledge and accept the handmade nature of our products.
4. Orders & Acceptance
When you place an order, you are making an offer to purchase.
We reserve the right to:
- Accept or decline any order
- Limit quantities
- Cancel an order if necessary
If we make a change or cancel an order, we will attempt to contact you using the information provided at checkout.
Your order is confirmed only after payment has been processed and accepted.
All purchases are subject to our Refund Policy.
Orders are intended for personal use only and not for resale.
5. Pricing & Payment
- Prices are shown at the time of purchase and may change without notice
- Taxes, shipping, and any applicable charges may be added at checkout
- You agree to provide current and accurate payment information
- You confirm you are authorized to use the selected payment method
6. Shipping & Delivery
Delivery times are estimates and may vary.
We are not responsible for delays caused by:
- Shipping carriers
- Customs processing
- Weather conditions
- Events outside our control
Once an order is handed over to the shipping carrier, the responsibility transfers according to applicable shipping terms.
Please refer to our Shipping Policy for full details.
7. Returns & Refunds
All purchases are subject to our Refund Policy.
We encourage customers to review product details carefully and contact us with any questions before purchasing so you can make a confident decision.
8. Intellectual Property
All content on this website belongs to AureumAcia, including:
- Brand name and logo
- Product images
- Text and descriptions
- Graphics and design elements
This content may not be copied, reproduced, or used without written permission.
9. Acceptable Use
You agree not to use our website:
- For unlawful purposes
- To harm or harass others
- To spread false or misleading information
- To attempt to interfere with the website’s security or functionality
We reserve the right to restrict access if misuse is detected.
10. Third-Party Tools & Links
Our website may contain links or tools provided by third parties.
We are not responsible for:
- Third-party content
- External websites
- Services offered outside our platform
Use of third-party sites is at your own discretion.
11. Privacy
Your personal information is handled with care and is used only to support your shopping experience with AureumAcia.
As our website is built on WordPress, some data may be processed through trusted third-party services and plugins that help us operate the site, manage orders, process payments, and improve website functionality. These providers only access the information necessary to perform their services and are expected to protect your data.
For full details on how we collect, use, and protect your personal information, please review our Privacy Policy.
12. Feedback & Reviews
If you share feedback, suggestions, or reviews with us:
- You allow us to use them to improve our services
- We may use them for communication or marketing purposes
You remain responsible for ensuring your feedback is accurate and respectful.
13. Errors & Corrections
Occasionally, there may be typographical errors, pricing mistakes, or missing information on our site.
We reserve the right to:
- Correct any errors
- Update information
- Cancel orders if incorrect details were displayed
We will act fairly and transparently if this occurs.
14. Limitation of Liability
We strive to provide accurate information and quality products. However, use of our website and products is at your own discretion.
To the fullest extent permitted by law, AureumAcia is not liable for indirect or incidental damages arising from:
- Website use
- Product use
- Delivery delays
- Technical interruptions
Nothing in these Terms limits rights that may be protected under applicable consumer laws.
15. Changes to These Terms
We may update these Terms from time to time to reflect:
- Business updates
- Legal requirements
- Policy improvements
The latest version will always be available on this page.
Continued use of our website means you accept any updates.
16. Governing Law
These Terms are governed by the applicable laws of the jurisdiction in which AureumAcia operates.
Contact Information
If you have any questions about these Terms, please contact us:
AureumAcia
596 Burnhamthorpe Road
Etobicoke, Ontario M9C 2Y5
Canada
We are always happy to clarify anything so you feel comfortable and informed.
Our Commitment
We believe trust comes from clarity. These Terms are written to protect both our customers and our brand, while ensuring you understand exactly what to expect when shopping with AureumAcia.